Business IT Support

Managed IT Services go beyond basic support to provide companies with IT stability, security, and efficiency. We assess your full IT needs, create a customized IT plan for you, monitor and maintain your systems 24/7, and provide priority IT support when you need it.

IT AUTOMATION

We monitor your systems and security 24/7. We proactively remediate or alert you when problems arise.

FULL NETWORK MAINTENANCE

We manage and maintain your entire network including workstations, servers, wifi, internet connection, and more.

IT CONSULTING & STRATEGY

We build a custom IT roadmap for your business, then meet with you on a regular basis ensure your systems are up to date and secure.

SERVER SETUPS AND UPGRADES

Replace or upgrade your current server to get the most out of available server technology today.

CONTINUOUS, 24/7 BACKUP OF COMPANY DATA

Get beyond daily backups – our systems backup continuously, saving versions of files as they are being worked on.

WORKSTATION UPGRADES AND REPLACEMENTS

You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.

PRIORITY SUPPORT

Enjoy the benefit of unlimited priority support from our team of experts. Focus on solutions rather than accounting.

SIMPLIFIED BILLING

We offer simple, flat-rate billing to further simplify management of your IT. Forecast your 12 month roadmap and budget.

DOCUMENTATION & INVENTORY

We document your entire IT inventory, allowing us to quickly remediate issues and to help you manage your technology.

FIREWALL AND NETWORK SECURITY

Use the right firewall hardware and security practices to keep your data and network safe from intrusion and network viruses.

WIFI AND NETWORK SECURITY

Set up your network properly to ensure maximum wifi coverage with minimum security risk.

ON-SITE AND REMOTE SUPPORT

Schedule an appointment to get help on site, or call/email us for a faster response. We use powerful software to share your screen and get you help with a minimal wait.

IT Services Plans: Business and Personal

TECH TROOP offers two different plans for great IT service: Business and Personal.

The Business Plan is a full suite of services focused on providing enterprise-grade IT solutions to small businesses. We use a Managed IT Services model to ensure maximum stability, security, and efficiency in IT for our customers. The Business Plan includes a wide array of solutions such as field appointments, remote helpdesk, powerful maintenance and security features, preventative care, documentation, and more. The Business Plan requires a monthly commitment for a minimum of 5 workstations.

The Personal Plan is an on-demand plan offering one solution: scheduled field appointments. Anyone can use the Personal Plan to get one of our highly skilled technicians on-site for IT assistance. This plan is excellent for occasional on-demand service. It’s designed primarily for home users who want business-grade technicians to help with their technology.

The Personal Plan can be used by small businesses (under 5 users), but businesses should consider this important limitation: field appointments are typically booked 3-5 business days in advance. Businesses who want support for mission-critical IT systems are better off enrolling in a Business Plan which includes faster response times, remote support, documentation service, and preventative care. Businesses with 5 or more users are only eligible for the Business Plan.

If you are unsure which plan is right for you, see the comparison chart and contact us for help selecting the right plan for you.

TECH TROOP Service Plans

 

Computer Courage Service Plans Personal Business
Field Appointments
Helpdesk / Remote Service X
Documentation Service X
Automated Maintenance and Preventative Care X
Managed Antivirus and Security X
Monthly Service Agreement and Fee X
Emergency Support X
After Hours Service (by appt)
Priority Level Normal High
User Count Requirements Under 5 computers 5 or more computers

IT Services Pricing

Our standard hourly rates are below:

  • Business IT Support is provided at $89 per hour.
  • Nonprofit IT Support is provided at $79 per hour.
  • Evening/Weekend/Holiday IT Support is provided at $119 per hour ($109 per hour for nonprofits)

We charge the same for access to our experts, either over the phone or in person.

We offer a consultation to qualifying businesses. If you would like to learn more about the state of your IT infrastructure, and find out what it would take to improve things, please call us today.

Note: We do not charge travel time within our coverage area, but do have a one hour minimum for field appointments. This minimum does not apply to our remote and phone appointments.

Nonprofit IT Support

TECH TROOP deeply respects and appreciates the work of nonprofit organizations. We work with many nonprofit organizations, both local and national, in an attempt to do our part in helping the world. Yes, of course we offer a nonprofit discount (see Pricing section).

Our founder started TECH TROOP after many years in the nonprofit world and he knows struggles and triumphs you are going through. We would be proud to support your organization, contact us for a free consultation.

Cancellation Policy

You may cancel any appointment up to 24 hours in advance without penalty.

Appointments cancelled within 24 hours of the start time will be charged a penalty of 1 hour of labor.

READY TO GET STARTED? 

Trust The Experts At TECH TROOP With Your Next
Upcoming Repair.

Developers who don’t talk down to you and stay within your budget? Yep, that’s these guys. My husband and I use them frequently for small and large jobs, and they’re terrific with both. I know they have lots of other clients, but when I call, I honestly feel like I’m their one and only. No telephone black holes or unresponded-to emails here!

Jia Li Tao

Jia Li Tao
TECH TROOP fixed our online ordering system. For some reason our customers started getting error messages, and the web company who set up our shopping cart was not able to fix it. We even tried another company and then called TECH TROOP. They got it fixed within a day. This fix eliminates the myriad phone calls we probably would have had to field if not fixed.

Mary Otey

Mary Otey