Business IT Support
IT Services Plans: Business and Personal
TECH TROOP offers two different plans for great IT service: Business and Personal.
The Business Plan is a full suite of services focused on providing enterprise-grade IT solutions to small businesses. We use a Managed IT Services model to ensure maximum stability, security, and efficiency in IT for our customers. The Business Plan includes a wide array of solutions such as field appointments, remote helpdesk, powerful maintenance and security features, preventative care, documentation, and more. The Business Plan requires a monthly commitment for a minimum of 5 workstations.
The Personal Plan is an on-demand plan offering one solution: scheduled field appointments. Anyone can use the Personal Plan to get one of our highly skilled technicians on-site for IT assistance. This plan is excellent for occasional on-demand service. It’s designed primarily for home users who want business-grade technicians to help with their technology.
The Personal Plan can be used by small businesses (under 5 users), but businesses should consider this important limitation: field appointments are typically booked 3-5 business days in advance. Businesses who want support for mission-critical IT systems are better off enrolling in a Business Plan which includes faster response times, remote support, documentation service, and preventative care. Businesses with 5 or more users are only eligible for the Business Plan.
If you are unsure which plan is right for you, see the comparison chart and contact us for help selecting the right plan for you.
TECH TROOP Service Plans
|Computer Courage Service Plans||Personal||Business|
|Helpdesk / Remote Service||X||✓|
|Automated Maintenance and Preventative Care||X||✓|
|Managed Antivirus and Security||X||✓|
|Monthly Service Agreement and Fee||X||✓|
|After Hours Service||(by appt)||✓|
|User Count Requirements||Under 5 computers||5 or more computers|
IT Services Pricing
Our standard hourly rates are below:
- Business IT Support is provided at $89 per hour.
- Nonprofit IT Support is provided at $79 per hour.
- Evening/Weekend/Holiday IT Support is provided at $119 per hour ($109 per hour for nonprofits)
We charge the same for access to our experts, either over the phone or in person.
We offer a consultation to qualifying businesses. If you would like to learn more about the state of your IT infrastructure, and find out what it would take to improve things, please call us today.
Note: We do not charge travel time within our coverage area, but do have a one hour minimum for field appointments. This minimum does not apply to our remote and phone appointments.
Nonprofit IT Support
TECH TROOP deeply respects and appreciates the work of nonprofit organizations. We work with many nonprofit organizations, both local and national, in an attempt to do our part in helping the world. Yes, of course we offer a nonprofit discount (see Pricing section).
Our founder started TECH TROOP after many years in the nonprofit world and he knows struggles and triumphs you are going through. We would be proud to support your organization, contact us for a free consultation.
You may cancel any appointment up to 24 hours in advance without penalty.
Appointments cancelled within 24 hours of the start time will be charged a penalty of 1 hour of labor.